FAQ
Are your silver items genuine sterling silver?
Absolutely! The silver items on our website are only solid Sterling Silver jewelry, electroplated with 18k gold, white gold, rose gold or no plating.
Are there 925 stamps on the products?
Most of our silver jewelry have 925 stamps on them. However, some of the silver products handmade don't have 925 stamps on them.
Do you have any toxic metals or chemicals in your jewelry?
Our jewelry is hypoallergenic, and free from nickel, lead and cadmium. Although nickel cannot be extracted 100%, our sterling silver products are compliant with jewelry standards: EN 1811 - Nickel release / EN 12472 - Lead Content, Cadmium Content.
Does your silver tarnish over time?
Yes. Tarnishing (Oxidation) is considered normal wear and tear not a manufacturing fault. Tarnishing (Oxidation) appears when the metal (silver) reacts to the oxygen in the air. Tarnishing (Oxidation) will happen much faster when it comes into contact with agents such as perfume, salty air, sulphur, skin creams, hairspray, chlorine, and acidic skin ph which triggers a chemical reaction.
Are there any tips for jewelry care in order to make the plating last longer?
Special care must be taken to ensure jewelry does not scratch or tarnish.
Here are some tips for your reference:
- Each piece of jewelry should be stored individually to avoid scratching and sealed to avoid air contact.
- Store jewelry in a clean, dry place away from natural sunlight, humidity (bathroom), and heat.
- Remove jewelry before showering, going to bed, or participating in physical activity especially swimming/hot spring. Also, remove rings before washing your hands every time.
- Avoid exposure to sweat and harsh chemicals such as perfumes, cleaning agents, chlorine, and saltwater.
- Use a silver-polishing cloth to clean the pieces if the jewelry has become dull. Do apply pressure but not too much as this can remove the plating coat.
Will there be a tax when importing to my country?
Yes, it might be, please note any tax that is levied in buyer's country is the buyer's responsibility. Common taxes are Customs tariff, value-added tax, and sales tax. As the taxes are much different between countries, we suggest you learn the tax policy from your own country.